CANCELLATION POLICY

Last updated: 19/10/2026

Thank you for booking with Soul Sistaa Aesthetics. To keep things fair for everyone and protect the time set aside for you, please read our policy below.

1. DEPOSITS

A deposit is required at the time of booking to secure your appointment. The deposit is applied toward your final balance and is non-refundable unless cancelled within the notice period of minimum 48 hours prior to your appointment. Any remaining balance is due at your appointment.

2. CANCELLATIONS

If you need to cancel, please give us at least 48 hours notice.

  • Cancellations made more than 48 hours before your appointment will receive a full refund of your deposit or a credit toward a future booking.

  • Cancellations made less than 48 hours before your appointment will forfeit the deposit.

You can cancel anytime before 48 hours before your appointment using the link in your confirmation email.

3. RESCHEDULING

You’re welcome to reschedule at no charge, as long as you do so at least 48 hours before your appointment. Changes made with less notice will be treated as a late cancellation, and your deposit will be forfeited. Another deposit will be required if you wish to book another appointment.

4. NO-SHOWS

If you miss your appointment without notice, your deposit will be forfeited. A new deposit will be required for any future bookings.

6. OUR CANCELLATIONS

If we ever need to cancel or reschedule, we’ll contact you as soon as possible and offer you a new time or a full refund of your deposit.

Clinical Suitability Exception: If you attend your appointment on time but our nurse determines during the consultation that a procedure is medically or legally unsuitable for you, your deposit will be fully refunded or put towards a future care plan.

7. EMERGENCIES

We understand that illness and emergencies happen. If something unexpected comes up, please contact us immediately via mobile phone and we’ll do our best to work with you. We may need to still keep your deposit as non-refundable and may be treated as a cancellation.

By booking an appointment, you agree to this policy. Questions? Contact us!

Love,

The Soul Sistaa Aesthetics team.